Support
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Help You
Find answers and contact the team for help with your practice.
Getting Started
Find answers to common questions about setup, policies and using Practice Pilot.
Read Common Questions →Email Support
Send us a detailed query and our team will respond within 4 hours during business days.
Email Us →Platform Walkthrough
See the compliance tools in a demo, followed by planning, analytics and workflow.
Book A Demo →
FAQ
Frequently Asked Questions
How Do I Get Started With Practice Pilot?+
After booking a demo and signing up, our onboarding team will guide you through setting up your practice profile, importing existing documents, and configuring your compliance domains. Most practices are fully set up within one week.
How Quickly Can I Generate Policies?+
Practice Pilot can generate a fully bespoke, CQC-ready policy in under 5 minutes. Simply select the policy type, answer a few questions about your practice, and the system generates a complete document built from current NHS and CQC guidance.
Is My Data Secure?+
Contact our team to discuss hosting, access controls, data handling and the security documentation available for your practice.
Can Multiple Staff Members Use The Platform?+
Yes. Practice Pilot is designed for teams. You can add staff members, assign tasks, and track who has read and acknowledged policies. Role-based permissions ensure each team member sees only what’s relevant to them.
What Happens When CQC Guidance Changes?+
Our compliance library is continuously updated when CQC or NHS guidance changes. You’ll receive automatic notifications when any of your policies need reviewing due to regulatory updates, along with guidance on what’s changed.
Can I Import My Existing Policies?+
Yes. You can upload existing documents to Practice Pilot and our system will help you organise them within the compliance framework. Our onboarding team can assist with bulk imports during setup.
Do You Support PCNs And Multi-Site Practices?+
Yes. Our Enterprise plan supports multi-site management with PCN-level reporting, allowing you to manage compliance across multiple practice locations from a single dashboard.
Status
System Status
This page does not provide live service monitoring. For current availability or to report an issue, email support@practicepilot.co.uk.